Francis Fiorenza

Registered Behavior Technician

EDUCATION

Bachelor of Arts in Organizational Management (Summa Cum Laude)/ Point Loma Nazarene University

December 2020, San Diego, CA

Associate of Science in Management (Honors)/ Cuyamaca College

July 2019, El Cajon, CA

Associate of Arts in Social and Behavioral Sciences/ Cuyamaca College

2018, El Cajon, CA

EXPERIENCE

Registered Behavior Technician/ ABS Kids
April 2021-Present, San Diego, CA

Registered Behavior Technician/ Butterfly Effects
August 2020-April 2021, San Diego, CA

Maintained a caseload of 3 clients from 7-12 years old
Assisted BCBAs in performing functional analysis and probing for new goals
Recorded, graphed, and tracked behavioral data using Central Reach
Skilled at teaching social skills, independent skills, and coping skills
Developed teaching materials for clients and BCBAs

Customer Service Representative/ U-Haul
September 2019-August 2020, San Diego, CA

Educating customers on products and services
Resolving customer complaints and maintain documentation in customer files

Office Assistant Student Worker/ County of San Diego Agriculture, Weights and Measures
December 2017-September 2019, San Diego, CA

Provided excellent client service to management of Agriculture, Weights and Measures
Consolidated the San Diego Weed Management Area seminar’s email list and Sign-In Sheet while coordinating with over 450 attendees

General Manager/ Equinox Laser Tag
January 2014-December 2017, El Cajon, CA

Supervised and trained 9 employees in customer service, sales, and event operation
Coordinated over 200 events for children and adults that promoted fun and community involvement
Provided services for charity and nonprofit organizations such as MDA, The Burn Institute, Touch a Truck, and YMCA

Instructional Aide/ Dehesa Elementary School
January 2011-May 2016, El Cajon, CA

Received consistent praise while working with the students, parents, and teachers
Implemented behavior support plans for kids with autism and behavior issues